Each of our teams play an important part in making Linode the most simple, powerful and reliable cloud hosting provider in the industry, but when customers tell us what they love about us, "Customer Support" should be at the top of their list. Our Support team is directly responsible for ensuring our customers are happy, heard, and helped fully in every interaction they have with us. We're growing, and we need individuals who are passionate, driven, and humble in their abilities to deliver an exceptional customer experience.
In Support, we go above and beyond when providing solutions and resources to solve customer problems. We work through various channels to help our customers (tickets, emails, phone calls, social media), and we do so quickly, with technical accuracy, and with sincerity at the heart of every interaction. We empower every team member to feel confident and capable in handling any issue that comes our way through a robust training and mentorship program. We LOVE Linux, and we use it every day. Our environment and the tools we use at Linode make it easy to switch between independent, autonomous work and collaboration with colleagues for customer escalations, projects and product development. Our culture and core values in Support influence everything we do, and we seek every opportunity to improve ourselves, our team, our processes, and our company.
This is a regular 40 hours/week position located in our Philadelphia, PA office on N3RD Street. We provide 24/7/365 support to our customers, which means if you are interested in this position, you should be open to non-traditional shifts (including overnights).
Since 2003, Linode has been providing cloud computing services to customers around the world. Linode offers compute, storage, and networking services from ten data centers in regions spanning across North America, Europe, and Asia. We are committed to making Linode the most simple, powerful and reliable hosting provider that thousands of customers—from the fastest-growing startups to established enterprises—trust. This industry moves fast, but we strive to hire the kind of people who can stay a step ahead and keep us - and themselves - at the top. We are an equal opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all.