Linode, a market-leading global Cloud Hosting company, is seeking a Systems Administrator to join our newly established Linode Operations Center team.

In this role, you will be part of a 24/7 Operations Center responsible for monitoring, incident response, troubleshooting, break/fix, and the ongoing maintenance of Linode’s cloud infrastructure. You will be dedicated to providing a better customer experience by quickly detecting customer-impacting issues and mitigating problems.

We expect you to possess a wide breadth of experience with technology. A strong knowledge of Linux systems administration and automation will be critical to finding success in this role. You will be exposed to Linode’s entire infrastructure and will find opportunities to grow your technical knowledge through solving a wide range of challenges both independently and alongside specialists from other teams.

We’re looking for a special kind of candidate for this role. You’ll need a customer-centric focus to advocate for our users, strong communication skills to work across the organization, and a team player attitude to dig in and help maintain Linode’s commitment to our customers to have the most simple, affordable, and accessible cloud computing platform available.

To find success in this role, you are a natural problem solver and a motivated individual, someone who lives to put out fires before they start and continuously improves upon the operational posture our customers have come to love and expect. Most of all, you’re generally curious and thrive when presented with an opportunity to learn something new.

What we expect of you:

  • Manage and resolve incidents/issues from start to finish, owning initial investigation and troubleshooting to determine root cause and resolution, creating escalations as needed
  • Handle internal and external communication (status page, tickets, etc.)
  • Triage and resolve escalations from our customers or internal engineering teams and following up as needed
  • Perform thorough introspection and retrospection of incident handling
  • Create and/or update procedures, run-books, diagrams, and other documentation on a continual basis
  • Partner with senior engineering teams during scheduled or emergency maintenance activity

Technologies

Outlined below are skills and technologies used by some of our teams. You don’t have to have experience with all of these, but you should have experience with some of them and an interest to learn the others:

  • Linux and Virtualization - Debian, KVM, and QEMU
  • Database Technologies - MySQL, SQLite
  • Orchestration - SaltStack, Docker, Kubernetes
  • Infrastructure Services - DHCP, DNS, SSL, NTP
  • Programming Languages - Python, Perl, Bash
  • Alerting & Metrics - Nagios, Prometheus, ELK, Grafana, Percona PMM
  • Version Control - Git, GitHub
  • Hardware - Provisioning and deploying servers, switches, and infrastructure management solutions

Nice to haves:

  • Professional experience in a DevOps, Development, or SysAdmin role
  • Experience supporting mission-critical Linux servers in virtualized environments
  • Experience with designing software or infrastructure
  • Familiarity with best practices of systems architecture, design, and high-performance tuning
  • Experience in a hosting environment or other cloud-based IAAS or SAAS
  • Presence in the open-source world. Contributions to open-source projects as well as your own portfolio to show off a huge plus

Work With Us

  • Philadelphia Office: HQ is one of the coolest tech buildings in Philly; join us on N3RD street!
  • Flexible work hours: We offer a flexible work schedule, a generous paid time off package, and two work from home days on a weekly basis.
  • Unbelievable benefits: We provide comprehensive health insurance, 401(k) contributions, a profit-sharing program, and pension plans.
  • Monthly wellness reimbursements: up to $100 towards gym memberships, diet plans, massages, etc.
  • A Macbook Pro: to use around the office and at home.
  • Free hosting service: Take advantage of some Linode service - we’ll pick up the tab.
  • Linode Lunch: What goes better with technology than food? Nothing. We bring in a catered lunch every week.
  • Competitive salary: It all begins with fair compensation. We believe in paying people well and rewarding those who go the extra mile.

Equal Employment, Equal Treatment, No Judgment

Linode is committed to a culture that creates a sense of inclusion and belonging. We understand that teams perform their best when they include people with diverse backgrounds and differing perspectives, but also that to achieve greatness, people need to feel like they can be themselves; they need to be equal, included, and comfortable in order to perform at their best. Linode stands for equal pay, equal treatment, and equal experiences for all of our people, past, present, and future, regardless of age, race, ethnicity, religion, gender, sexuality, socioeconomic class, disability status, or any other differentiating factor. We strive to make sure every last person who we interact with feels like they belong and has the same opportunities as everyone else.

Since 2003, Linode has been providing cloud computing services to customers around the world. Linode offers compute, storage, and networking services from data centers in regions spanning across North America, Europe, Asia, and Oceania. We are committed to making Linode the most simple, powerful and reliable hosting provider that thousands of customers—from the fastest-growing startups to established enterprises—trust. This industry moves fast, but we strive to hire the kind of people who can stay a step ahead and keep us - and themselves - at the top.