Linode, a market-leading global Cloud Hosting company is seeking a Network Administrator to join our newly established Linode Operations Center team. In this role, you will be a founding member of the team dedicated to providing a better customer experience by quickly detecting customer impacting issues and mitigating problems.

We expect you to possess a wide breadth of experience with technology. Although you have a Networking focus, a strong knowledge of Linux systems administration and automation will be critical to finding success in this role. You will have exposure across Linode’s entire infrastructure and will have the opportunity to exponentially grow your technical knowledge through solving a wide range of challenges independently and along with various specialists within the company from our Product Development, Systems Engineering, Network Operations, Customer Support, and other internal teams.

In this role, you will be part of a 24/7 Operations Center responsible for monitoring, incident response, troubleshooting, break/fix, and the ongoing maintenance of Linode’s cloud infrastructure. We’re looking for a special kind of candidate for this role. You’ll need a customer-centric focus to advocate for our users, strong communication skills to work across the organization, and a team player attitude to dig in and help keep Linode’s commitment to our customers to have the most simple, affordable, and accessible cloud computing platform available.

What we expect of you:

  • Manage and resolve incidents/issues from start to finish, owning initial investigation and troubleshooting to determine root cause and resolution; creating escalations as needed.
  • Handle internal and customer communication (status page, tickets, etc.);
  • Triage and resolve escalations from our customers or internal engineering teams and following up as needed
  • Perform thorough introspection and retrospection of incident handling
  • Create and/or update NOC procedures, run-books, diagrams, and other documentation on a continual basis
  • Partner with senior engineering teams during scheduled or emergency maintenance activity

Technologies

Outlined below are skills and technologies used by some of our teams. You don’t have to have experience with all of these, but you should have experience with some and an interest to learn others:

  • Operating Systems: Linux, preferably Debian derived distributions
  • Network Software: NX-OS, Junos, Cumulus, and Linux Networking
  • Network Protocols: TCP/IP, BGP, ISIS, OSPF, MLAG
  • Configuration Management: Salt, Ansible, Terraform, Bash, Python
  • Virtualization: QEMU, Vagrant, Containers
  • Version Control: Git, GitHub
  • Monitoring: SNMP, Grafana, Prometheus, Nagios
  • Tech Fundamentals: networking, system administration

Nice to haves

  • Previous professional systems, networking, or database administration experience is a plus
  • Experience working for a hosting company, IaaS, or PaaS provider
  • Bachelor's degree in Computer Science or a related field
  • CCNA, JNCIA, or related certifications
  • Prior experience working with mission-critical distributed systems

Work With Us

  • Philadelphia Office: Our network team works at one of the coolest tech buildings in Philly - our global headquarters, in the heart of Old City Philadelphia, at the corner of 3rd and Arch streets.
  • Flexible work hours: We have flexible start times and a very generous paid time off package.
  • Unbelievable benefits: We provide comprehensive health insurance, 401(k) contributions, a profit-sharing program, and pension plans.
  • Monthly wellness reimbursements: up to $100 towards gym memberships, diet plans, massages, etc.
  • A MacBook Pro: to use around the office and at home.
  • Free hosting service: Take advantage of some Linode service - we’ll pick up the tab.
  • Linode Lunch: What goes better with technology than food? Nothing. We’ll bring in a catered lunch every week.
  • Competitive salary: It all begins with fair compensation. We believe in paying people well and rewarding those who go the extra mile.

Founded in 2003, Linode is a leading cloud hosting provider with 400,000 customers worldwide served out of eight global data centers. Linode invests heavily in its people and has set the bar for excellence in the cloud hosting industry. Our customer service, development, ops, hardware, marketing, and documentation teams are all part of making Linode the most simple, powerful and reliable hosting provider. This industry moves fast, but we’re committed to hiring the kind of people who can stay a step ahead and keep us - and themselves - at the top.

Equal Employment, Equal Treatment, No Judgment

Linode is committed to a culture that creates a sense of inclusion and belonging. We understand that teams perform their best when they include people with diverse backgrounds and differing perspectives, but also that to achieve greatness, people need to feel like they can be themselves; they need to be equal, included, and comfortable in order to perform at their best. Linode stands for equal pay, equal treatment, and equal experiences for all of our people, past, present, and future, regardless of age, race, ethnicity, religion, gender, sexuality, socioeconomic class, disability status, or any other differentiating factor. We strive to make sure every last person who we interact with feels like they belong and has the same opportunities as everyone else.