Working as a Site Reliability Engineer at Linode involves managing infrastructure for the largest independent open cloud provider in the world. We have 11 global data centers, thousands upon thousands of physical machines, and we aim to deliver a world-class experience to customers. To uphold these standards Linode must remain creative as it relates to solving problems and technological innovation.

Linode is seeking a Site Reliability Engineer (SRE) who is passionate about automation, servers, and providing the best service to our customers. This individual will monitor and advance the software and systems behind all of Linode's public services - Compute, Backups, GPU, etc. This means automating and building tools to gain insight and take action in regards to availability, latency, performance, and capacity. The ideal candidate is data driven and proactive in their decision making - always wanting to be ahead of the curve and anticipate any situation that may arise. This is an important role at Linode where you will be responsible for keeping critical systems up and running regardless of the situation.

As a SRE, you will act as the guide, across Infrastructure and Product teams, that will help identify and monitor SLIs to achieve operational excellence and meet agreed upon SLAs. It is your job to gather insights and help define goals from those insights which will allow you to advocate, automate, build, and progress our software and systems while continuing to uphold a high standard in the level of visibility we have across our production systems.

TECHNOLOGIES

You don’t have to have experience with all of these, but you should have experience with some of them and an interest to learn the others:

  • Linux and Virtualization - Debian, KVM, and QEMU
  • Alerting & Monitoring - Nagios, PagerDuty, AlertManager, Sentry
  • Metrics - Percona Monitoring and Management (PMM), Prometheus / InfluxDB, Grafana, New Relic
  • Logging - ElasticSearch, Logstash, Kibana, Loki
  • Database Technologies - MySQL, SQLite
  • Orchestration - SaltStack, Docker, Kubernetes, Packer
  • Infrastructure Services - DHCP, DNS, SSL, NTP
  • Programming Languages - Python, Perl, Golang, Bash
  • Version Control - Git, GitHub

The must haves:

  • Ability to gather insights across multiple monitoring tools and data sources
  • Perform analysis that will lead to stability and performance improvements across our infrastructure, interpret user behavior, improve KPIs and SLAs, and increase client retention
  • Design KPIs and create SLA dashboards to measure aspects of operational success
  • Improve our monitoring and alerting capabilities using current tooling and by proposing new tools
  • Track and correlate infrastructure/product issues at their earliest onset
  • Collaborate with other teams to provide insights via metrics collection and logging
  • Strong automation and scripting abilities
  • Superb communication, organization, and documentation abilities
  • Professional experience in a DevOps, Development, or SysAdmin role, preferably working with large-scale distributed systems.
  • Experience running mission-critical Linux servers in virtualized environments
  • Experience with designing software and infrastructure at scale
  • Comfort maintaining live production systems
  • Ability to work in an agile organization
  • Ability to participate in Linode’s 24/7 incident response on-call rotation, including being
    responsive and available to quickly troubleshoot and resolve issues

The nice-to-haves:

  • Experience provisioning and deploying servers, switches, and infrastructure management solutions
  • Familiarity with best practices of systems architecture, design, and high-performance tuning
  • Experience in a hosting environment or other cloud-based IAAS or SAAS
  • Presence in the open-source world. Contributions to open-source projects as well as your own portfolio to show off a huge plus

Work With Us

  • Philadelphia Office: HQ is one of the coolest tech buildings in Philly; join us on N3RD street!
  • Flexible work hours: We offer a flexible work schedule, a generous paid time off package, and two work from home days on a weekly basis.
  • Unbelievable benefits: We provide comprehensive health insurance, 401(k) contributions, a profit-sharing program, and pension plans.
  • Monthly wellness reimbursements: up to $100 towards gym memberships, diet plans, massages, etc.
  • A Macbook Pro: to use around the office and at home.
  • Free hosting service: Take advantage of some Linode service - we’ll pick up the tab.
  • Linode Lunch: What goes better with technology than food? Nothing. We bring in a catered lunch every week.
  • Competitive salary: It all begins with fair compensation. We believe in paying people well and rewarding those who go the extra mile.

Equal Employment, Equal Treatment, No Judgment
Linode is committed to a culture that creates a sense of inclusion and belonging. We understand that teams perform their best when they include people with diverse backgrounds and differing perspectives, but also that to achieve greatness, people need to feel like they can be themselves; they need to be equal, included, and comfortable in order to perform at their best. Linode stands for equal pay, equal treatment, and equal experiences for all of our people, past, present, and future, regardless of age, race, ethnicity, religion, gender, sexuality, socioeconomic class, disability status, or any other differentiating factor. We strive to make sure every last person who we interact with feels like they belong and has the same opportunities as everyone else.

Since 2003, Linode has been providing cloud computing services to customers around the world. Linode offers compute, storage, and networking services from data centers in regions spanning across North America, Europe, Asia, and Oceania. We are committed to making Linode the most simple, powerful and reliable hosting provider that thousands of customers—from the fastest-growing startups to established enterprises—trust. This industry moves fast, but we strive to hire the kind of people who can stay a step ahead and keep us - and themselves - at the top. We are an equal opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all.