Driven by the challenge of working at scale? At Linode, we strive to provide the infrastructure for innovation to developers around the world. Working as a Cloud Operations Manager at Linode involves managing infrastructure for the largest independent open cloud provider in the world. We have 11 global data centers, thousands upon thousands of physical machines, and we aim to deliver a world-class experience to customers. To uphold these standards Linode must remain creative as it relates to solving problems and technological innovation.

Linode is looking for a passionate, highly-skilled Operations manager to build our Cloud Operations Center. The Operations Manager will be tasked with hiring and managing an operations center team. They will also be in charge of driving operational excellence, improving the detection of customer issues, managing incident response, and reducing mean time to resolution. Their job is to ensure uptime and stability for our cloud infrastructure across eleven globally distributed facilities.

To find success in this role, you are a natural problem solver - someone who lives to put out fires before they start. You have an eye for improving operational standards, policies, and procedures. A true leader with experience that likes to get their hands dirty. The ideal candidate will have general technical knowledge centered around technologies and infrastructure used at Linode.

Primary Job Functions

  • Build and manage a 24/7 global cloud operations center. Hire and manage a remote team to serve as dual function operations center and remote hands employees
  • Improve our monitoring and alerting capabilities using current tooling and/or new proposed tools
  • Track, correlate, and fix infrastructure/product issues at their earliest onset
  • Incident management and customer communications
  • Improve, create and manage internal documentation related to maintaining our products and infrastructure
  • Interface with other operations groups for project work around lifecycle management and general infrastructure maintenance
  • Escalate incidents to SMEs as needed
  • Own transition from the development phase to the maintenance and support phase for new products
  • Build KPIs to measure every aspect of the operation centers success

Nice to haves:

  • 5+ years of experience working in an operations center or equivalent experience delivering on the voice of the customer.
  • 5+ years of experience working with server and network hardware
  • 5+ years of experience with Linux administration and virtualization
  • 5+ years of experience with working with networking technologies
  • Practical experience with Nagios, Grafana, Prometheus or other monitoring tools
  • Experience leading people
  • Experience with version control; specifically Git and GitHub
  • Experience managing projects
  • Experience with open-source configuration management tools such as SaltStack, Chef, Puppet, Ansible, a plus
  • Practical hands-on experience with programming languages strongly preferred

Work With Us:

  • We pay our people well, and we believe in recognizing and compensating those who go the extra mile.
  • We think a healthy work/life balance is crucial to being successful. We offer 2 days/week remote work, variable scheduling, and a very generous paid time off package.
  • We provide comprehensive health insurance, 401(k) contributions, a profit-sharing program, and pension plans.
  • Self-care is important to us. We provide up to $100 per month towards gym memberships, massages, etc.
  • We'll provide the tools you need to do great work (MacBook Pro, accessories, etc.)
  • Take advantage of our services at Linode - we’ll pick up the tab.
  • What goes better with technology than food? Nothing. We bring in a catered lunch once a week

Since 2003, Linode has been providing cloud computing services to customers around the world. Linode offers compute, storage, and networking services from ten data centers in regions spanning across North America, Europe, Asia, and Oceania. We are committed to making Linode the most simple, powerful, and reliable hosting provider that thousands of customers—from the fastest-growing startups to established enterprises—trust. This industry moves fast, but we strive to hire the kind of people who can stay a step ahead and keep us - and themselves - at the top.

Equal Employment, Equal Treatment, No Judgment

Linode is committed to a culture that creates a sense of inclusion and belonging. We understand that teams perform their best when they include people with diverse backgrounds and differing perspectives, but also that to achieve greatness, people need to feel like they can be themselves; they need to be equal, included, and comfortable in order to perform at their best. Linode stands for equal pay, equal treatment, and equal experiences for all of our people, past, present, and future, regardless of age, race, ethnicity, religion, gender, sexuality, socioeconomic class, disability status, or any other differentiating factor. We strive to make sure every last person who we interact with feels like they belong and has the same opportunities as everyone else.